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Securing Time and Resources

Supporting your exams office will spell success

More staff may be needed to maximise the efficiency of the exams office. Redeploy other administrative staff at critical periods and budget for an extra member of staff for every £100,000 of exam spend.

Give your exams officer the resources to work effectively so their deadlines don't become your emergencies. Encourage staff to keep to the exams officer's entries timetable to prevent the wasted cost of late entries.

Recognise the office needs of exams staff

The exams office should be a properly equipped permanent space, and definitely not a hot desk shared with someone else. If an appropriate solution is not immediately available, make the exams office a priority of your centre's refurbishment programme.

Consider the impact of inadequate accommodation on staff morale and your centre's capacity to pass JCQ inspections.

Make the most of your exams office software

Your exams office software is integral to the success and efficiency of your centre. Make sure your exams officer's requirements are always included in your centre's MIS strategy, and that you invest in user training.

Ensure your exams officer knows who to go to for internal IT assistance and, where applicable, external LEA ICT support.