Career Development

Make your exams office team feel valued

You should ensure you know about the career plans of the exams officer and the exams office team.

Opportunities to gain relevant qualifications in, for example, exam practice, management or administration should be actively promoted and encouraged. Allocate a proportion of your centre's INSET budget for the training and development of your exams office staff.

Promote training

The exams officer role is complex and carries responsibility for a significant part of budget, so it is incumbent on senior leaders to ensure that time is given to the exams officer to attend external training events and conferences to allow them to keep up to date with exams system changes. Allocate a training budget to the exams office and monitor the use and effectiveness of the training received.

Staff satisfaction surveys are a useful way to identify opportunities for improvement in all areas.