Integrate for effectiveness

Ensure the centre's general administrative function supports the work of the exams office and that exams office data is not isolated from other centre information sources.

Procedures should be flexible enough to allow staff easy access to candidate and exam information.

Think the unthinkable

Have you done an exams risk assessment? You need to know who has been nominated to bridge the gap should your exams officer fall ill, or leave.

The line manager should have a clear contingency plan that secures exams office functionality. Recognise, too, the level of risk you face should you have no exams officer backup.