A secure track-and-trace service is provided to exam centres and examiners in England for the collection and delivery of unmarked scripts, externally marked coursework and language tapes for general qualifications, namely GCSE (including GCSE in vocational and modular subjects), GCE, VCE, GNVQ, AEA, FSMQ, ELC and STEP.

The service is funded and managed by the NAA on behalf of the awarding bodies.

Information for examiners

Please download the PDF below and read it before your first scripts are due to arrive. Your awarding body will send you more detailed information about the scripts you are marking before the start of each exam series.

The information includes:

• an overview of how the service works
• how to arrange deliveries
• frequently asked questions and answers
• contact details for awarding bodies and Parcelforce Worldwide.

Read information for examiners about script delivery (PDF 96KB)

Arranging redeliveries

Note on arranging redeliveries - redelivery on a weekday can be arranged on the Parcelforce Worldwide website. Redelivery on a Saturday can only be arranged over the phone. Redelivery of script packages on a Saturday or to a different address is free of charge - the charges listed on the website do not apply to this service.

Go to the Parcelforce Worldwide website to arrange a redelivery (for weekdays only)

Contact the Parcelforce Worldwide Exams Helpdesk for queries about deliveries and to arrange redelivery for a weekday or a Saturday.
Telephone: 0870 240 0913

Further help

Contact the Post Office Helpline for any queries about collecting scripts from a post office counter.
Telephone: 08457 22 33 44

Contact your awarding body helpline for queries regarding the scripts you are expecting.
AQA: 0870 410 1043
Edexcel: 0870 240 9800
OCR: 01223 553 998
WJEC: 02920 265 089

Contact the NAA for any general queries regarding the service and for any issues that cannot be resolved via other routes.
Telephone: 0870 0600 622
Minicom: 020 7509 6546